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<https://anchorfact.org/kb/ai/ai-call-center>
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  schema:headline "AI for Call Centers: Speech Analytics, Agent Assist, and Quality Review" ;
  schema:url <https://anchorfact.org/ai/ai-call-center/> ;
  af:status "public" ;
  af:confidence "medium" ;
  af:confidenceScore "0.88" ;
  af:confidenceBasis "verified_sources" ;
  af:generationMethod "ai_structured" .

<https://anchorfact.org/kb/ai/ai-call-center>
  schema:citation <https://ojs.aaai.org/index.php/AAAI/article/view/9887> ;
  af:sourceTier "S" .

<https://anchorfact.org/kb/ai/ai-call-center>
  schema:citation <https://arxiv.org/abs/1909.02851> ;
  af:sourceTier "A" .

<https://anchorfact.org/kb/ai/ai-call-center>
  schema:citation <https://doi.org/10.1016/j.cosrev.2024.100632> ;
  af:sourceTier "S" .