@prefix schema: <https://schema.org/> .
@prefix af: <https://anchorfact.org/ns#> .

<https://anchorfact.org/kb/ai/ai-customer-service>
  a schema:article ;
  schema:headline "AI for Customer Service: Conversational Agents, Retrieval Grounding, and Agent Assist" ;
  schema:url <https://anchorfact.org/ai/ai-customer-service/> ;
  af:status "public" ;
  af:confidence "medium" ;
  af:confidenceScore "0.88" ;
  af:confidenceBasis "verified_sources" ;
  af:generationMethod "ai_structured" .

<https://anchorfact.org/kb/ai/ai-customer-service>
  schema:citation <https://doi.org/10.1016/j.cosrev.2024.100632> ;
  af:sourceTier "S" .

<https://anchorfact.org/kb/ai/ai-customer-service>
  schema:citation <https://arxiv.org/abs/2005.11401> ;
  af:sourceTier "A" .

<https://anchorfact.org/kb/ai/ai-customer-service>
  schema:citation <https://arxiv.org/abs/1909.02851> ;
  af:sourceTier "A" .