# Conversational AI: Task-Oriented Dialogue and Open-Domain Chatbots
Status: public
Confidence: medium (0.8) (verified)
Last verified: 2026-05-28
Generation: ai_structured

## TL;DR
Conversational AI: Task-Oriented Dialogue and Open-Domain Chatbots: Conversational AI systems generate or select responses in dialogue settings such as chatbots, assistants, and customer support tools.

## Core Explanation
The field spans early rule-based systems, neural dialogue models, retrieval, safety policies, grounding, and evaluation. Modern dialogue systems need fluency, task success, factuality, moderation, and user trust.

## Further Reading

- [A Neural Conversational Model](https://arxiv.org/abs/1506.05869)
- [Recipes for building an open-domain chatbot](https://arxiv.org/abs/2004.13637)
- [LaMDA: Language Models for Dialog Applications](https://arxiv.org/abs/2201.08239)