---
id: kb-2026-00470
title: Communication Skills
schema_type: TechArticle
category: self-improvement
language: en
confidence: medium
last_verified: "2026-05-28"
created_date: "2026-05-22"
generation_method: ai_structured
ai_models:
  - claude-opus
derived_from_human_seed: true
conflict_of_interest: none_declared
is_live_document: false
data_period: static
atomic_facts:
  - id: fact-communication-skills-1
    statement: Active listening emphasizes understanding the speaker before evaluating or responding.
    source_title: Active Listening
    source_url: https://wholebeinginstitute.com/wp-content/uploads/Rogers_Farson_Active-Listening.pdf
    confidence: medium
  - id: fact-communication-skills-2
    statement: >-
      CDC plain-language guidance emphasizes organizing material so audiences can find, understand,
      and use information.
    source_title: Everyday Words for Public Health Communication
    source_url: https://www.cdc.gov/health-literacy/php/toolkit/everyday-words/index.html
    confidence: medium
  - id: fact-communication-skills-3
    statement: >-
      Harvard negotiation guidance treats a BATNA as the alternative a negotiator can pursue if no
      agreement is reached.
    source_title: What is a BATNA?
    source_url: https://www.pon.harvard.edu/daily/batna/translate-your-batna-to-the-current-deal/
    confidence: medium
completeness: 0.88
known_gaps:
  - This compact repair keeps only source-mapped public claims from the sampled audit entry.
disputed_statements: []
primary_sources:
  - title: Active Listening
    type: course_material
    year: 1957
    url: https://wholebeinginstitute.com/wp-content/uploads/Rogers_Farson_Active-Listening.pdf
    institution: University of Chicago Industrial Relations Center
  - title: Everyday Words for Public Health Communication
    type: government_report
    year: 2025
    url: https://www.cdc.gov/health-literacy/php/toolkit/everyday-words/index.html
    institution: Centers for Disease Control and Prevention
  - title: What is a BATNA?
    type: blog_post
    year: 2025
    url: https://www.pon.harvard.edu/daily/batna/translate-your-batna-to-the-current-deal/
    institution: Harvard Program on Negotiation
secondary_sources: []
updated: "2026-05-28"
---

## TL;DR

Communication skills include active listening, plain language, and negotiation preparation. This repair limits the article to practical claims with source-mapped evidence.

## Core Explanation

The sampled version had low source coverage. The repaired version uses bounded communication sources and removes generic dispute text.

## Further Reading

- [Active Listening](https://wholebeinginstitute.com/wp-content/uploads/Rogers_Farson_Active-Listening.pdf)
- [Everyday Words for Public Health Communication](https://www.cdc.gov/health-literacy/php/toolkit/everyday-words/index.html)
- [What is a BATNA?](https://www.pon.harvard.edu/daily/batna/translate-your-batna-to-the-current-deal/)